Terms of Use

Effective date: 3 August 2026 · Last updated: 3 August 2026

These Terms of Use govern your use of the BiteNice mobile application, website and related services (the “Service”). The Service is provided by CLOUDPILAR LIMITED. By using BiteNice, you agree to these terms.

1. Educational guidance, not medical advice

BiteNice provides educational food-safety guidance. It does not provide medical diagnosis, treatment, emergency advice or a substitute for professional medical care or adult supervision.

  • Seek advice from an appropriately qualified health professional when you have questions about feeding, allergies, nutrition, a medical condition or your child’s development.
  • Allergy, choking, ingredient and preparation information is not a guarantee that a food is safe for a particular child. Check ingredients and preparation yourself and follow your clinician’s advice.
  • AI-generated guidance can be incomplete or incorrect. In an emergency, including choking, breathing difficulty, swelling or a suspected severe allergic reaction, contact emergency services immediately. Do not rely on BiteNice.

2. Eligibility and accounts

You must be at least 18 years old and authorised to provide information about any child profile you create. Keep your credentials confidential and tell us promptly if you suspect unauthorised access. You are responsible for activity on your account to the extent permitted by law.

3. Acceptable personal use

BiteNice is for normal personal and household use. You must not misuse the Service, attempt to access another person’s account or data, bypass limits or security controls, reverse engineer or interfere with the Service, use automated or abusive request volumes, or use the Service for unlawful purposes. We may apply reasonable anti-abuse controls.

4. Free service and scan allowance

Free accounts may have one active child profile and include five introductory successful AI scans. Historical successfully completed scans may count against that introductory allowance. After it is exhausted, free accounts receive three successful AI scans per UTC calendar month. Failed or unusable scan processing will not intentionally consume an allowance. BiteNice may change free features or limits prospectively where permitted by law.

5. BiteNice Premium

BiteNice Premium currently offers monthly and yearly subscription options. The planned UK prices are ÂŁ4.99 per month and ÂŁ24.99 per year, subject to the price shown in the relevant App Store at the time you purchase. Premium provides access to eligible premium features and normal personal-use AI scans, subject to reasonable anti-abuse protections.

Subscriptions are billed through Apple App Store or Google Play, as applicable, and automatically renew unless cancelled before the store’s stated renewal deadline. The store displays the applicable price, billing period, taxes and renewal terms before you confirm purchase.

6. Cancellation, restoration and refunds

You can manage or cancel an auto-renewing subscription through the App Store account used to purchase it. Deleting BiteNice or deleting an account does not cancel a store subscription. Where a purchase is eligible to be restored, use the Restore Purchases option in BiteNice while signed into the relevant store account. Refunds are governed by applicable law and the policies of Apple or Google; BiteNice does not promise prorated refunds beyond those requirements or store policies.

7. Availability and changes

We aim to keep BiteNice available and reliable, but do not guarantee uninterrupted or error-free operation. We may update, suspend or discontinue features, including AI providers or subscription offerings, where reasonably necessary. We will not delete your profiles or history merely because Premium access expires, although premium access to them may be limited.

8. Intellectual property

BiteNice, its software, design, content, names and logos are owned by CLOUDPILAR LIMITED or its licensors and are protected by applicable laws. You retain rights in information you submit and grant us the limited rights needed to host, process and provide the Service.

9. Suspension and termination

We may suspend or terminate access where we reasonably believe there is abuse, a security risk, fraud, a breach of these terms or a legal requirement. Where appropriate, we may provide notice and an opportunity to resolve the issue. You may stop using BiteNice at any time and can request account deletion as described in our Privacy Policy.

10. Liability

To the maximum extent permitted by applicable law, BiteNice is provided without warranties and CLOUDPILAR LIMITED is not liable for indirect, incidental, special or consequential loss arising from use of the Service. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

11. Governing law and contact

These terms are governed by the laws of England and Wales. Courts in England and Wales will have jurisdiction, except where mandatory consumer-protection law gives you rights in your country of residence. Questions about these terms can be sent to support@bitenice.com.

Terms of Use — BiteNice

Terms of Use

Effective date: 7 July 2026

These terms govern your use of the BiteNice mobile application and bitenice.com (together, the “Service”). By creating an account or using the Service, you agree to them.

1. The most important part: not medical advice

BiteNice provides general educational information about feeding babies and toddlers. It is not medical advice, diagnosis, or treatment, and it is not a substitute for the judgement of a qualified health professional or your own supervision.

2. Who may use BiteNice

You must be at least 18 years old and the parent or legal guardian of any child whose information you enter. The Service is not for use by children.

3. Your account

Keep your login credentials confidential; you are responsible for activity on your account. You can delete your data or account at any time in Settings or by emailing support@bitenice.com.

4. Free allowance and future paid features

BiteNice currently includes a limited number of free AI scans per account. Non-scanning features (your diary, allergy records, checklist, and offline safety list) are not limited. A paid Premium tier may be introduced in the future; if it is, purchases will be handled through the app stores’ official billing systems and these terms will be updated. No payment is collected today.

5. Acceptable use

You agree not to misuse the Service — including attempting to access other users’ data, reverse-engineering the Service, sending abusive volumes of requests, or using it for any unlawful purpose.

6. Intellectual property

The Service, including its design, text, and software, belongs to BiteNice or its licensors. Your data remains yours: you grant us only the licence needed to store and process it to provide the Service to you.

7. Availability and changes

We work to keep the Service available but do not guarantee uninterrupted operation. We may update, add, or remove features. If we discontinue the Service, we will give you a reasonable opportunity to export your data.

8. Disclaimer and limitation of liability

The Service is provided “as is” without warranties of any kind to the extent permitted by law. To the maximum extent permitted by law, BiteNice is not liable for indirect or consequential losses arising from use of the Service. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or affects your statutory consumer rights.

9. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the jurisdiction of its courts, unless the consumer-protection law of your country of residence provides otherwise.

10. Contact

Questions about these terms: support@bitenice.com.